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Refund Policy

Returns

If your product is defective, immediately send us an email to sales@oursimpleearth.com and we would be happy to send a replacement after checking the quality of the received damaged item. We would appreciate if you could immediately send us an email with picture of the “damaged” item.

We are unable to accept returns on incorrectly purchased products, and products damaged due to customer error.

Refunds

We offer a 30-day, no-hassle refund policy. Incorrect purchased products that have been received by the customer will not be honored for refund.

Immediately send us an email to sales@oursimpleearth.com. An RMA number will be provided to you for the returns. The cost of return will be shouldered by the customer. Refunds will be made available after confirming safe returns of the item to our warehouse.

Cancellations

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs

It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $50, we strongly encourage you to use a trackable shipping service or shipping insurance. 

Should you need more information about our refund policy, please reach out to us by sending us an email to sales@oursimpleearth.com. Our customer service reps are available 24/7 to assist you.

SHIPPING

Once our team processes your order within 1-3 business days, expect to get it within 7-20 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

Please do note that due to Covid-19, please expect longer shipping schedules and delay but surely you’ll get your desired items.

 

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